Social Sciences · Business, Management and Accounting

Customer Service Quality and Loyalty

This page highlights public faculty profiles connected to Customer Service Quality and Loyalty. Use it as a crawlable overview, then continue into the live search for filtering and comparison.

Topic coverage

4,246

faculty profiles with this topic signal

Topic hierarchy

Business, Management and Accounting

Organizational Behavior and Human Resource Management

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Faculty Spotlight

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Terry Clark
Mount Royal University · Canada
172 papers · 21,891 citations
Diverse Music Education InsightsConsumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and LoyaltyManagement and Marketing Education
R. Dale Wilson
Michigan State University · United States
36 papers · 8,387 citations
Consumer Behavior in Brand Consumption and IdentificationConsumer Market Behavior and PricingCustomer churn and segmentationCustomer Service Quality and Loyalty
B.G. Dale
Bishop's University · Canada
284 papers · 7,006 citations
Quality and Supply Management

Accounting and Organizational Management

Customer Service Quality and Loyalty

Manufacturing Process and Optimization

Michael D. Hartline

Florida State University · United States

29 papers · 5,627 citations

Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationConsumer Retail Behavior StudiesJob Satisfaction and Organizational Behavior

C. Whan Park

Georgia Institute of Technology · United States

13 papers · 5,593 citations

Consumer Behavior in Brand Consumption and IdentificationConsumer Market Behavior and PricingCustomer Service Quality and LoyaltyDecision-Making and Behavioral Economics

James R. Stock

University of South Florida · United States

69 papers · 5,039 citations

Outsourcing and Supply Chain ManagementCustomer Service Quality and LoyaltyQuality and Supply ManagementSustainable Supply Chain Management

Steven J. Skinner

Wichita State University · United States

64 papers · 4,781 citations

Customer Service Quality and LoyaltyEthics in Business and EducationJob Satisfaction and Organizational BehaviorManagement and Organizational Studies

Madeleine Pullman

Portland State University · United States

103 papers · 4,394 citations

Food Waste Reduction and SustainabilityCustomer Service Quality and LoyaltyInnovation and Socioeconomic DevelopmentQuality Function Deployment in Product Design

Chin‐Tsai Lin

National University of Tainan · Taiwan

221 papers · 4,162 citations

Multi-Criteria Decision MakingCustomer Service Quality and LoyaltyDiverse Aspects of Tourism ResearchGrey System Theory Applications

Adel I. El‐Ansary

Ain Shams University · Egypt

78 papers · 3,963 citations

Marketing and Advertising StrategiesConsumer Behavior in Brand Consumption and IdentificationConsumer Retail Behavior StudiesCustomer Service Quality and Loyalty

Siva K. Balasubramanian

Illinois Institute of Technology · United States

109 papers · 3,960 citations

Consumer Behavior in Brand Consumption and IdentificationConsumer Attitudes and Food LabelingCustomer Service Quality and LoyaltyDigital Marketing and Social Media

Ronald G. Downey

Kansas State University · United States

150 papers · 3,731 citations

Job Satisfaction and Organizational BehaviorCustomer Service Quality and LoyaltyEvaluation of Teaching PracticesHuman Resource Development and Performance Evaluation